SU Group

Programs & Services

Program Overview

“The online equipment reports provided by SU Group have enabled management to pinpoint areas of equipment failures so we can make informed decisions relating to new equipment purchases”. Chief Financial Officer, Regional Bank

SU Group LLC does not repair equipment, and has no vested interest in any Manufacturer’s equipment or service vendor. By specializing in equipment maintenance management, we know the appropriate market costs of preventative maintenance and repair for virtually every piece of equipment. We are experienced at managing the repair process effectively and efficiently, thereby maximizing your maintenance dollar while minimizing the amount of time spent on administrative duties.

Due to the cumbersome task of compiling mass amounts of data on current maintenance delivery systems, SU Group will provide, without a fee, the resources to do a complete analysis of your organization’s current expenditures including:

  • Equipment service contracts
  • Time and materials expense relating to equipment maintenance
  • In-house repair staff compensation & levels of expertise
  • Equipment currently under manufacturer’s warranty

As a result of our analysis of the overall equipment maintenance expenditures, SU Group will make recommendations in the form of a Cost Reduction Initiative. This Initiative will identify which are the most cost effective vehicles for you to adopt. The recommendations may include a portion or combination of:

  • Risk transfer (from Contract to Time & Materials)
  • Performance Contracting (Contract to newly negotiated contract)
  • Third party administration options

SU Group Programs typically deliver cost savings of 10%-30% less than traditional service contracts while delivering the same or improved coverage, fixed annual budgets, more control and efficiencies and on-going management reporting.

Program Objectives

“We have saved money by using SU Group without giving up the same quality of maintenance service by using the manufacturer’s service contract.” Senior Fiscal Coordinator, County Utilities

SU Group LLC believes that the objectives of a meaningful equipment maintenance program should be to outsource the maintenance and administration of corrective repair procedures for select equipment types throughout your organization.

The program must be more cost-effective than the current maintenance system, and be able to provide administrative efficiencies to participating departments or affiliates. The designated outcomes should include:

  • Flexible maintenance program options
  • A financially guaranteed equipment maintenance budget
  • The ability to use your current or choice of service providers
  • The evaluation of current vendor service in order to make recommendations that will improve the quality of maintenance services and minimize equipment downtime
  • The development of database intelligence by selected equipment to include
    • Extensive management reporting
    • Repair history including cost of service
    • All service provider activity whether internal or external
    • Overall equipment performance allowing management to make total lifecycle decisions
  • A reduction in current maintenance costs and administrative duties

Service Levels & Programs


The Original Equipment Manufacturer is normally the recommended service organization


An Independent Service Organization is an option for equipment service

SU Group

Programs offered by Specialty Underwriters, Mediserve, Inc. or SU Canada, Ltd.

Preventative Maintenance Coverage

Preventative or scheduled maintenance is recommended and covered. Service may be completed by the OEM, third-party company or your In-house personnel

Yes Yes Yes
Corrective Maintenance Coverage

Maintenance required due to equipment breakdown. Service may be completed by the OEM, third-party company or your In-house personnel

Yes Yes Yes
Coverage for Parts, Travel, Tax

Most parts are covered, travel time and taxes are also paid

Yes Yes Yes
One Telephone Number to Dispatch Service for All Equipment

SU Group's TELESERVE™ Program offers one toll-free telephone number for you to call when service is needed. SU Group will call the service organization, issue a Purchase Order, handle paperwork and pay the vendor directly

no no Yes
In-house Reimbursement for Repairs

SU Group will reimburse you for service performed by your In-house staff

no no Yes
Rental of Substitute Equipment Coverage

In the event that rental equipment is needed due to equipment breakdown, SU Group provides coverage for that expense

no no Yes
Repair, Replace or Cash Out Option

In lieu of a repair, SU Group Engineering may offer to replace the equipment or pay a predetermined cash amount for the equipment

no no Yes
Future Equipment Purchase Evaluations

SU Group can provide valuable input to future service costs assisting you in capital equipment acquisition

no no Yes
Alternate Equipment Service Sourcing

SU Group will help you determine the best equipment service provider for your equipment, whether it's the Original Equipment Manufacturer or an Independent Service Organization

no no Yes
Alternate Parts Sourcing

In the event that major parts are required to be replaced, SU Group will locate parts from the most cost effective suppliers which helps contol the overall equipment service budget

no no Yes
Online Equipment Management, Service & Program Reports

Numerous Standard or Client customized Reports are available online to assist equipment lifecycle planning and equipment service cost control

no no Yes
Engineering Support Services

SU Group Engineering Services' vast experience assist in equipment repairs and cost control at all levels of service

no no Yes
Program Account Services

Dedicated SU Group personnel are assigned to your Program to add and delete equipment, provide quotations for new equipment and provide service history reports

no no Yes
Underwriting / Risk Assessment

SU Group's Underwriting Department and Database represent 30 years of equipment history providing the most thorough information to accurately underwrite and assess risk

no no Yes
Power Surges

Power surges causing equipment to be repaired may be covered

no no Yes
Environmental Changes

Changes in environmental control causing equipment to be repaired may be covered

no no Yes
Human Error & Negligence

Repairs needed to equipment due to human error or negligence may be covered

no no Yes
Insurance Backed Program

Equipment maintenance management Programs have the option to be backed by an Insurance Company with a A.M. Best Rating of A- or better

no no Yes