Overview

SU Group offers the most innovative, flexible and comprehensive equipment maintenance management program (EMMP) available today. The program converts eligible contracts to a time and material basis, contract-to-contract, or alternative solutions, while managing the vendors and assuming this financial risk. With Specialty Underwriters, customers will receive the following features.

Cost Savings

Guaranteed Discounts

We guarantee you’ll get the most sustainable discount and savings advantage providing a long-term solution.

Financially Capped Budget

Provides a capped annual budget for all service agreements versus relying on unknown T&M expenses.

In-House Reimbursement

For repair work performed by the organization’s in-house staff on covered equipment, SU will reimburse the customer.

Centralized & De-Centralized Billing

Flexibility to bill per lab, per item or per department.

Convenience

Ease of Use

Release of APP, QR code and web access for streamlined service request needs.

PM Monitoring, Notifications & Reminders

Ability to obtain PM information for each instrument and set reminders.

Loaner Coverage

SU provides rental of substitute equipment for up to 45 days or $10,000, whichever comes first.

Warranty Watch

Identifies items currently under warranty and notifies items nearing expiration to avoid lapses in coverage.

Consolidation

TELESERVE™ Dispatch

You call us, and we do the rest to ensure your equipment is repaired quickly and efficiently.

One Point of Contact

One contract with one common anniversary date and one point of contact.

Asset Management

A full inventory list of covered equipment and their locations is available online.

Reduction of Purchase Orders (POs)

Generate one (1) purchase order (PO) for multiple agreements reducing time & money.

Control

Vendor of Choice

Being vendor neutral, we offer vendor of choice for service requests and PM reminders.

Comprehensive Coverage

Unlimited corrective maintenance or emergency repair visits to include parts, labor, and travel

Add/Remove Equipment

Customers are free to add and/or remove equipment from the program at any time allowing for maximum control.

Transparent, Real-Time Online Reporting

Wide range of online report types enabling customer to analyze equipment service & performance data.

Next Steps

SU Group will provide, without a fee, the resources to do a complete analysis of your organizations current maintenance spend.

SU Group LLC

The SU Group of Companies

Formed in 1982, the affiliated entities of the SU Group of Companies has steadily grown and now consists of Specialty Underwriters LLC, Mediserve, Inc., SU Canada, Ltd. and SU Insurance Company.

Contact Us

800.558.9910
414.281.1100
414.281.1111
info@su-group.com