“The most important thing we’ve heard, again and again from our folks, is that they were able to receive the same level of coverage with SU that they would have received if they had gone through the manufacturer, but at a significant cost savings. This was a major point of importance to the University. There has been no drop-off in the level of service, and the transition was practically seamless. From the University’s perspective, it doesn’t get any better than this” University Procurement Specialist
After being selected by the University, the first step taken by Specialty Underwriters LLC (SU Group) was to perform a financial audit. With this information, and the support of the Procurement and Finance staff, SU Group met with key Department heads to gain their support and understanding of the program. Upon the completion and delivery of the audit, a customized equipment maintenance program model was implemented along with the addition of an on-site administrator to act as the contact person for the various departments with respect to equipment changes and program questions. Vendor relationships and response levels were unaffected and in many cases improved due to competition for the time and material service revenue across the campus. The University benefited greatly from the new service delivery model through increased uptime of equipment, identification of high frequency repair items and guaranteed hard dollar savings.